We Care About Your Safety
Protocols when we re-open on May 26, 2020
Eye Exams resume on June 2, 2020
Open Hours: Tuesdays – Fridays 10:00 am – 2:00 pm and 3:00 pm – 6:00 pm (closed for lunch 2:00 – 3:00) Saturdays 11:00 am – 3:00 pm
Optician will confirm appointments by phone call
- Here are a few of our new safety policies based on CDC and OSHA guidelines:
- Your safety and the safety of our community is our priority. We are following CDC recommendations for SARS-CoV-2 disinfection and protection from aerosolized droplets.
- We need your email to send you information and forms to maximize your visit. Patient history form will be emailed to you. Bring the completed form to appointment or email back to firstname.lastname@example.org.
- We need your cell phone number for our “Curbside Waiting Room”. Send us a text to (510) 653-4242 that you have arrived and are waiting in your car or waiting outside.
- A Coronavirus questionnaire will be sent to you and you must reply prior to appt.
- Our phone, text and email systems are HIPAA compliant.
- Check-in will be done over the phone.
- Before you enter our office, the Optician will once again ask you about any fever or respiratory illness and whether they or a family member have had contact with another person with confirmed COVID-19 in the past 2 to 14 days.
- If you answer yes to either question, our policy is not to see you but rather ask that you first speak to their primary care physician about testing for COVID-19.
- Patients will be notified via text that we are ready for them to proceed to the front door for the exam or optician appointment(s) once previous patient is gone and sanitation procedures are complete.
Prior to entering office – OD will take patient temperature and oxygen saturation before entering the office for eye exam patients/ Optician will do same for Optical patients.
- If a patient has a fever (100°F or higher, per CDC), they should be referred to their primary care physician (PCP) and not permitted in the office. Thermometer is non-contact.
- We will be using a pulse oximeter (disinfected with 70% Isopropyl alcohol) to screen patients as well.
Minimizing aerosolized droplets in our office environment
CMS recommends patients should wear a face covering – we ask all patients to present with a face covering or mask.
- If you do not have a mask, we will provide a cloth re-usable mask for you to wear while in our office. Please keep this as our gift to you.
- We will reschedule or refuse to see a patient if you refuse to wear a mask.
- If you have a condition which prevents you from wearing a face mask, we will schedule your appointment on Tuesdays and Wednesdays from 3 pm – 6 pm as we have special procedures in such instances.
- Patients will be asked to use hand sanitizer or wash their hands for 20 seconds with soap and water upon entering.
- Please wear your contacts to your appointment if you need to re-new your contact lens prescription. We will give you a new contact lens case to keep.
- Please note the doctor will speak as little as possible during the slit-lamp examination, and request that the patient also refrain from talking to reduce transmission of air droplets.
- We have posted signage in the office of the new steps and protocols to help everyone follow our new protocols.
- We have installed high efficiency air filters and opened our windows for air circulation.
- We have establish a prioritization policy for providing care and scheduling.
- The updated CA Department of Public Health states the priority scheduling should consider: 1) patients with acute illnesses that cannot be handled through Tele-health, 2) patients with chronic illness such as Diabetes, Hypertension, Auto-immune compromised patients that have not been seen due to Stay-at-Home rules and need an in-person visit, 3) preventive services including vaccinations, 4) previously cancelled or postponed patients, and 5) other patients needing in person visit to monitor status or assess illness, etc.
- Optical dispensing or adjustments will be by appointment only.
- Keep patients six feet apart at a minimum.
- No more than one patient in any work area (waiting room, dispensary, etc.) at a time.
- June 1, our office will be open Tuesday, Wednesday, Thursday, Friday 10 – 6 and Saturdays 11- 3.
- Patients at greater risk for contracting SARS-CoV-2 can request an appointment from 10 am – 12 pm on Wednesdays and Fridays.
For patients who have “recovered.”
- Because viral shedding can be prolonged (up to 37 days in one study), repeat testing (RT-PCR performed on a nasopharyngeal swab) is recommended for patients prior to treatment if less than 6 weeks from COVID-19 diagnosis, except in emergent circumstances. If SARS-CoV-2 testing is positive and or you have recovered from COVID-19, we ask that you delay your routine eye care appointments to our office until PPE supplies are more available and we can properly prepare to deliver care to those may still be shedding SARS-CoV-2 virus.
If you have eye health concerns, Drs. Lin and Rivera are able to see you via video such as Zoom and FaceTime and Google Hangouts. Telemedicine visits offer you the opportunity to interactively discuss your ocular symptoms and health history with our optometrists. Telemedicine will allow our optometrists to look at and assess the external ocular tissues such as lids, conjunctiva, cornea, eye muscle movements, pupil reactions. Whether to confirm a viral pink eye, benign twitching of the eye lids, or more severe signs and symptoms that require an urgent care in-office appointment, newly enacted Tele Health options are meant to help deliver advise and treatments from doctors of optometry to diagnose and treat your eye health concerns. Call or text us at (510) 653-4242 or email us at email@example.com to enquire about these Tele Health services.
To flatten the curve, to protect our community. We are in this together.
Our office is closed until May 31. We are responding to texts and emails remotely.
On Wednesday, April 29, the Alameda County Public Health Dept. extended the “shelter in place” order.
The health and safety of our community is our primary concern and our optometry office will comply with public health efforts to slow the spread of the SARs-CoV-2 virus. If you have an urgent eye concern, please email us at firstname.lastname@example.org and we will help you get the care you need. We will do our best to respond to your texts and emails and voicemails on a daily basis.
Email us with your questions or leave us a voicemail or text and we will reply as soon as possible.
Looking back …..
You found us at 5330 College!
Voila! Open for business.
New Office Location 5330 College Ave. Ste. 110
One month after we completed construction, on Wednesday, Aug. 28, 2019, our new office passed all our final building inspections. By Tuesday, Aug. 27, prior to our move, confidential patient information had been secured and was no longer accessible. Our Ophthalmic equipment was moved into Ste. 110 first, then movers came for everything else. We have been setting up our telecommunications, phone and computer systems so we have not been able to return phone calls during this time. Thank you for your patience as we have prioritized the security of protected information and protected systems during this move. We will be open Tuesday, September 2, 2019. Our new business hours will be: Tuesdays through Fridays 10:00 am – 6:00 pm and Saturdays 10:00 am – 4:00 pm. Closed on Sundays and Mondays. Welcome to our new office at 5330 College Ave. Ste. 110.
Moderne Eye Optometry will be closed Wednesday, Aug. 28 through Monday, Sept. 2 for our move to 5330 College Ave. Suite 110
Right sizing our private practice
Our new practice location progresses towards completion. We have passed our Title 24, Fire Safety, City recycling requirements, final mechanical and final electrical- at 5330 College Ave. Ste. 110. We have a few more things to do for plumbing and ADA. Our office will be closed August 28, 29, 30, 31 and Labor Day, Sept. 2 for our physical move.
Moderne Eye Optometry continues to provide our niche services of private practice primary comprehensive eye care and customizable optical lens technologies for spectacle prescriptions. Our eye care practice utilizes state of the art technologies such as Ocular Coherence Tomography (OCT), Fundus Photography, Automated Perimetry to help with early detection of manageable eye diseases such as maculopathies related to diabetes, medications, and aging; as well as, detecting optic nerve changes due to glaucoma and visual pathway abnormalities. Our optical services are provided by a licensed American Board of Opticianry, Optician, who is knowledgeable and skilled at edging and dispensing spectacle prescriptions. As healthcare consumers have more choices for their purchase of spectacles and contact lenses, Moderne Eye Optometry remains focused on our core services as we right size our practice in Rockridge for the next 25 years. If you choose Moderne Eye to provide your eye exam or optical services, we honor the services we provide, in writing. If you choose to purchase your prescriptions elsewhere, please seek remedies such as frame adjustments and optical troubleshooting through the vendor who provided those products and services as this is customary with optical services.
Moderne Eye @ 5330 College Ave. Ste. 110
The work on our new office is progressing nicely. Above are progress photos of the building exterior and interior spaces. We are in the process of moving our cabinets and displays to our new location, so pardon the disruption as we re-use the beautiful cabinets and displays designed by Fred Dong, Architect, 25 years ago. Our office will be closed Aug. 28-Aug. 31 to complete the move. September 1, 2019 is our probable move-in date . . . . . stay tuned.
Our office is moving to 5330 College Ave.
Fortunately, we are happy to be staying in the Rockridge neighborhood. Our lease will expire without an option to renew on September 30, 2019. Our new location is the ground floor of the Rockridge Vista building, located at 5330 College Ave. Ste. 110. Our updated office is currently under construction, so stay tuned for more information.
25th Anniversary of Moderne Eye Optometry
Sue and Reuben opened Moderne Eye Optometry in 1993. Fred Dong, Architect, in his mid-70’s, designed our office (and all the custom fabricated display furniture) at 5802 College. In 2014, Fred Dong, in his early 90’s, re-designed our expanded office at 5820 College. Y. Caswell-Chen worked with us as our first Optician. J. Galustian gave us our first optical sale. A. Eisenmann was our first exam patient. P. Thompson has seen us for an eye exam every year for 25 years. J. Christensen returned for her eye exams from all over the USA. Jennifer joined our office as an Optician in 2000 and has been the calm, helpful Optician since then. We were so sad to see Nancy, Optician Extraordinaire, move to So Cal. We were equally sad to lose Dr. Wickenberg to the state of WA. Jose is a talented Optician who joined our office 3 years ago.
We are very thankful for the support of our staff, patients and optical clients, these past 25 years in the wonderful and diverse City of Oakland. Thank you, very much, for your trust and support of our optometry practice.
WEAVE Phone System
On Oct. 15, 2018 we update our phone system to a VOIP interface which allows us respond to your phone calls with a text message. The WEAVE phone system is HIPAA compliant and Moderne Eye will not be using your text enabled phone number or emails for sales or promotions. As healthcare providers, we are obligated to protect your privacy as required by law. To help us respond to your inquiries regarding your vision care (often this requires us to access your chart information and insurance information) we appreciate being able to have the correct spelling of your name and a mobile phone number or email to communicate with you. WEAVE will allow us to confirm your appointments with a text or email as well as text you when your prescription glasses are ready for dispensing. Because, our first priority is to deliver excellent optometric and exceptional optical care for patients who have scheduled appointments in our office, when we are not able to answer the phone personally, we hope this new phone system will help us respond to your phone inquiries more efficiently.
30 Years ago
UCB School of Optometry Reunion Oct. 6, 2018
Dr. Kathleen Kennedy, Dr. Sue Lin and Dr. Edna Lee – ’88 is great!
2018 American Optometric Association Annual Meeting
Dr. Lin and Dr. Rivera fulfilled their continuing education requirements in Denver Colorado this June 20 – 23, 2018. The role of technology in early diagnosis of Age-related macular degeneration, glaucoma management, diabetes, and Ocular Surface Disease (aka Dry Eyes) were the hot topics for this year’s conference.
2nd Annual Optometric Glaucoma Symposium
Dr. Lin and Dr. Rivera attended the glaucoma updated hosted by the Glaucoma Research and Education Group in San Francisco on Feb. 4, 2017 receiving 4 hours of continuing education on a variety of topics pertaining to glaucoma detection and therapy.
Dr. Lin and Dr. Rivera attend COA HOD
The California Optometric Association (COA) held it’s annual House of Delegates meeting in San Francisco Feb. 10 – 11, 2017. Drs. Lin and Rivera represented the Alameda Contra Costa Counties Optometric Association at the governing body of the COA. Dr. Andrea Thau, President of the American Optometric Association, spoke about vision care and medical eye care concerns across America.
American Academy of Optometry Meeting
We were charmed by Phoebe wearing her Doggles in Long Beach.
Dr. Lin met up with classmates and completed 22 hours of continuing education Nov. 9 – 12, 2016.
Dr. Rivera completed 20 hours of education and didn’t see anyone from the Class of 1985.